We are dedicated to the ongoing success of our clients. Our friendly and knowledgeable technical support staff are committed to delivering the highest quality, most effective product support to all of our hosted and installed license clients.
Hosted clients receive 24/7/365 infrastructure support. Our professional hosting facilities employ the highest levels of physical and data security as well as connection and power redundancy.
As part of our support process, each customer is provided a dedicated client care site where support issues and requests can be logged, communication can be sent directly to KMI’s client services team and support-related documents can be stored. Both KMI and the customer can track status on the issue within the site providing updates at the touch of a button.
KMI prides itself on providing detailed training to ensure our customers are confident in the use of the EHS Software Suite. Our training course has been designed to incorporate a series of teaching tools including slides and live demonstration as well as in class exercises. We offer System Administrator, Super User, Train-the-Trainer and End User training both at our facilities and at your sites around the world.